FAQ

  • We service the entire Atlanta metropolitan area. If you are outside of our service area, we can come to you for an additional travel fee.

  • Our office hours are Monday-Friday, 8am-5pm and Saturday and Sunday from 12-5pm. Your cleaning appointment could start or end after those hours, depending on scheduling. We are closed on all major holidays.

  • If you’re not satisfied with your cleaning, notify us within 24 hours. Please provide photo or video documentation of what you are unsatisfied with. We will come out and re-clean (within a 7-day window) at no additional charge. Due to the nature of our service, we do not offer refunds.

  • Yes, we are fully insured to protect you, your home, and our team.

  • We can accept credit or debit card payments via our online booking system. We do not accept cash or check unless otherwise agreed upon.

  • You are not charged until services are rendered. However, to make sure there are no issues with your form of payment, a hold will be placed on your card 24 hours before your appointment totaling your balance.

  • We have three levels of security in place. First, our booking form is protected by 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

  • Yes, your pets can be on the premises during your appointment. We love your pets, and want them to feel comfortable and safe during your Cleaning Day. The last thing we want to do is upset your pets as we clean, and we'll work with you to make the experience pleasant for all involved. If your pets can be secured in a room that we do not need to access, or secured in a kennel, that is the ideal arrangement for us. However, we know that is not comfortable or ideal for all families. The following are our policies regarding pets:

    • We do not clean pet accidents, litter boxes, puppy pads, or pet relief areas.

    • We do not walk your pet or let them outside to relieve themselves.

    • Please secure any pet that may be overwhelmed by our presence and/or pose a threat to our cleaners or to themselves.

    • Please secure any pet that is likely to try to run out the door and escape the house. There are times where we are loading supplies into the property and may need to have the door ajar for a short amount of time. The obligation for control and care of all animals on the premises is on the customer. We cannot be held responsible for the escape or safety of pets. However, we will do our best to keep your beloved pets as safe as we can.

    Let us know ahead of time if there are any arrangements you have in place for your pets while we clean such as being secured in a particular room, etc.

  • You can reach our office at 404-981-5886 Monday-Friday from 8am-5pm and Saturday and Sunday from 12-5 (except on all major holidays). You can also reach your cleaner(s) at that number via text.

  • Tips are never expected, as we pay our cleaners a living wage. However, they are always appreciated! You can tip your cleaner as much as you would like. You can either add a tip on your usual payment method, or provide it directly to your cleaner however you choose. If you decide to add it onto your usual payment method, they will receive 100% of their tips.

  • Yes! For every referral you send our way that books and completes their appointment, you will receive $50 in credits to your account. These credits do not expire and can be used in any increment you wish. Whoever you refer also gets $50 off their first service.

General

  • For maintenance and one-time cleans:

    • This is totally up to you. We do offer pre-clean tidying which means you do not have to tidy before your appointment - we do it for you! However, if you do not wish to pay for this additional service, we do need the space to be tidied to effectively clean. We will skip over areas that are not tidy enough for us to clean, or we will contact you to ask if you’d like us to add tidying onto your appointment. This will be dependent on whether or not we have time to add this service on.

    For move-in/move-out cleans:

    • The space must be 90% empty of any and all personal items or furniture for us to complete this service. If the property is not sufficiently empty upon arrival, your total balance will be adjusted based on the state of the property.

  • If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours’ notice is required. If a cleaning appointment is requested to be rescheduled less than 48 hours in advance, a rescheduling fee of $25 will be applied to your balance. If a cleaning appointment is canceled less than 48 hours in advance, a cancellation fee of 50% of that cleaning's cost will be charged.

    No shows: If our cleaners are not able to access the property upon arrival at the time of your appointment and therefore cannot complete the service, every effort will be made to establish contact with you to arrange for entry. If we are unable to make contact with you within 20 minutes of the scheduled appointment time, the cleaning will be skipped and a no show fee of 100% of the cleaning’s cost will be charged.

    Cleaning Day Co., LLC reserves the right to reschedule or cancel appointments at any time. If we initiate the cancellation or reschedule due to reasons unrelated to the client, you will not be charged a cancellation or rescheduling fee.

    Late schedule changes due to unexpected circumstances not under your control will be reviewed on a case-by-case basis. We always appreciate when our clients reschedule due to contagious illness and do our best to not charge any fee in those circumstances with advanced notice.

  • We love our recurring clients! The benefit of scheduling recurring services is that your home will consistently be clean. You can request us to clean as often as you would like, and you will receive a discount the more frequently we clean for you. To get detailed pricing information for your space, visit our booking form on the Contact page.

  • No, as long as our team is able to access the property to complete the appointment, you do not need to be present. If you prefer to be present for your appointment, that is also fine.

  • We know that having the same team members each time is ideal for you as a client, and do our best to keep your favorite cleaner(s) in your home. Unfortunately, we cannot guarantee that due to a variety of variables. However we can guarantee that every cleaner is background checked, thoroughly vetted, and fully trained and that they will deliver the clean that you’re used to. If there will be any changes to any of your appointments, you will be notified immediately. All team members have access to appointment notes, so they will be up-to-date on your needs and requests prior to your appointment.

Scheduling

  • We supply 100% of all of the cleaning supplies and tools, except for toilet brushes. Please have at least one toilet brush available, or ideally one per bathroom. If you have a request for us to use or not use certain supplies, please let us know in advance and we will do our best to accommodate your request. The cleaning supplies we use are low-odor and we use as many natural products as possible. We do not use bleach in any of our supplies. If you prefer that we use your supplies but do not provide enough or sufficient supplies to complete the appointment, we will use our own. Rest assured that we keep our supplies/tools sanitized in between appointments and maintain the highest standard of hygiene for our clients.

  • We use primarily natural, low-odor products to keep your home clean without using harsh or harmful chemicals. If you have a request for us to use or not use certain products, please let us know prior to your appointment and we will do our best to accommodate your request.

  • We offer deep cleaning, maintenance or standard cleaning in residential or commercial properties. We also offer post-construction or renovation cleaning, and move in/out cleans.

  • Right now we do not offer carpet/upholstery cleaning, restoration cleaning, outdoor cleaning, window washing, crime scene cleaning, mold remediation, or hoard cleaning.

    We cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our cancellation fee of 50% of the scheduled cleaning. If any of these issues are discovered after 25% of the appointment has been completed, we must charge the full service fee. This is not an exhaustive list.

    • Pest infestation – cockroach, bedbugs, fleas, etc.

    • Animal infestation – birds, mice, rats, bats, etc.

    • Excessive/uncontrolled mold growth

    • Human waste, blood, and bodily fluids

    • Excessive animal waste, blood, or bodily fluids

    • Hoarding

    • Other hazardous situations

  • View our service checklist by clicking here to learn what’s included in each cleaning.

  • Yes! We love shaking it up with special projects. Select from our list of Extras on the Contact Form, or tell us about your project in the special requests section of the booking form.

    Some of the add-ons we offer include:

    • Pre-clean tidying

    • Detailing baseboards

    • Detailing blinds

    • Dishes

    • Laundry

    • Inside refrigerator and/or freezer

    • Inside oven

    • Inside dishwasher

    • Pantry/fridge clean out: Disposal of expired foods

    • Inside kitchen cabinets

    • Inside bathroom cabinets

    • Deep clean small appliances

    • Detail inside of washing machine

    • Deep clean couch

    • Inside curio or china cabinet

  • Yes, we will change your bed linens during your appointment. Please leave the new bedding out in the same room where you would like the bed to be re-made.

Cleaning